Payment Policy

Effective Date: August 1, 2026

At ANDE Electronics, we are committed to providing a transparent, secure, and user-friendly shopping experience. This Payment Policy outlines how we handle payment-related matters for purchases made on our website.

1. Accepted Payment Methods

We accept the following payment methods:

• Wire Transfer / Telegraphic Transfer (T/T) — to our HSBC account (preferred for new clients' first order)
• PayPal — secure, fast, and buyer-protected payment service (credit/debit cards supported)
• Western Union
• Credit Card — Visa / Mastercard / Amex
• Alipay / WeChat Pay — available for domestic orders

Please note that a transaction fee may be applied by the payment provider (e.g. PayPal processing fee). By completing your order, you acknowledge and accept any applicable charges.

2. Payment Process

To complete a purchase:

• Add items to your shopping cart.
• Proceed to checkout.
• Enter your shipping information and select a shipping method.
• Choose your preferred payment method.
• Complete the secure payment form.
• Review and confirm your order.

Once completed, you will receive a confirmation email with your order details.

3. Currency

All transactions are processed in United States Dollars (USD) unless otherwise agreed. Prices shown on product pages include 13% VAT. Your bank may charge additional currency conversion fees, which are outside of our control.

4. Order Confirmation and Invoice

After a successful payment, you will receive an Order Confirmation email containing:

• Your order number
• Summary of items purchased
• Total amount charged
• Shipping address and method

This email serves as your digital invoice. Please keep it for your records.

5. Payment Security

We use SSL (Secure Socket Layer) encryption technology, and our payment processor is PCI-DSS compliant, ensuring your payment data is handled securely.

6. Net Terms

Net Terms can be extended to repeat customers following a successful payment history with us. Please contact our sales team to discuss options.

7. Refund and Cancellation

• Cancellation: You may request cancellation within 24 hours of placing your order by emailing [email protected].
• Refunds: Please review our Refund Policy for full details. Refunds will be returned to your original payment method and typically take 3-7 business days.

8. Fraud Prevention

We may conduct verification checks on certain orders to prevent fraud. In such cases, we may request additional information to confirm the transaction.

9. Contact Information

If you have questions about this Payment Policy or your order, please contact us:

• E-mail: [email protected]
• WhatsApp: +86 159 1833 0390
• Tel: 86-0755-83390101
• Address: Flat A4, Block B, 27/F, TongLin City Square, Funing Rd, Futian, Shenzhen, China
• Customer Service Hours: Monday to Friday, 9:30 AM - 6:30 PM (GMT+8)

Thank you for choosing ANDE Electronics. Your satisfaction and safety are our top priorities.

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